Effective Date: August 12, 2025
This Privacy Policy describes the privacy practices that NTRO Health LLC, doing business as Standard Meds ("Standard Meds" or "us" or "we") follows when collecting and using information about you from our website (located at https://www.standardmeds.com), the Standard Meds application, and any other channel, platform, application, or mobile feature that we operate (collectively, the "Platform").
We ask that you please read this Privacy Policy before using the Platform. It describes what information we gather from you and others who visit or use the Platform, how we use that information, and what we do to protect it. When you access or use the Platform, certain information - including your Personal Information - may be collected, transferred, processed, stored, and, in certain circumstances, disclosed as described in this Privacy Policy.
This Privacy Policy complies with the California Consumer Privacy Act of 2018 ("CCPA") and other applicable U.S. state privacy laws. Capitalized terms used but not defined in this Privacy Policy have the definitions provided in our Terms of Use (located at https://www.standardmeds.com/terms).
By creating an account on our Platform or otherwise providing us with your or others' Personal Information, you expressly consent to these information handling practices and acknowledge that you have permission to provide us with all Personal Information submitted. If you do not agree with this Privacy Policy or our Terms of Use, please do not use or register for an account on the Platform.
Table of Contents
- The Information We Collect
- Third-Party Analytics Providers
- External Links
- How We Use Your Information
- Our Information Sharing Practices
- Your Choice and Options Relating to Our Collection
- Accessing and Updating Your Personal Information
- Safety and Information Security Measures
- Notice to Users Outside the United States
- The General Data Protection Regulation ("GDPR")
- California Shine the Light Law
- California Minors
- SMS / Text Messaging and Mobile Information
- Changes to This Privacy Policy
- Contact Information
1. The Information We Collect
We collect data to provide the products and services you request on the Platform, ease your navigation, communicate with you, and improve your experience.
You provide some information directly, such as when creating an account.
Other information is collected automatically through your interactions with the Platform.
1.1 Personal Information
When you visit www.standardmeds.com without creating an account, you can browse without submitting Personal Information.
In general, we collect Personal Information that you submit during account creation or use of the Platform.
Personal Information includes any data that identifies, relates to, describes, references, or could reasonably be linked to you or your household.
The categories of Personal Information collected in the past 12 months include:
- Identifiers (name, email, address, phone, IP address, etc.)
- Health or medical information you choose to provide (see "Medical Information" below)
- Payment and transaction details
- Internet activity and device data (cookies, browsing history, etc.)
- Geolocation data
- Inferences about preferences and interests
1.2 Medical Information
If you purchase products that require an online consultation with a licensed healthcare provider, you may be asked to submit personal medical and health information, photographs, lifestyle details, and relevant medical history.
With your consent, Standard Meds will securely share this information with licensed third-party providers for review and potential treatment recommendations.
Any Medical Information subject to HIPAA will be handled in compliance with HIPAA requirements.
1.3 Automatically Collected Usage and Device Information
We may collect device identifiers, browsing data, cookies, and analytics information to help operate and improve the Platform.
2. Third-Party Analytics Providers
We use third-party analytics tools such as Google Analytics and Facebook Analytics to collect information about Platform usage. These providers may use cookies and tracking technologies as described in their respective privacy policies.
3. External Links
The Platform may link to third-party sites. We are not responsible for the privacy practices or content of these external sites.
4. How We Use Your Information
We may use your information to:
- Provide our products and services
- Facilitate communications between you and licensed healthcare providers or pharmacies
- Process payments and fulfill orders
- Improve and personalize your experience
- Send you text messages, emails, and other communications you have requested or consented to receive, including service, transactional, and marketing messages
- Comply with legal and regulatory requirements
- We do not sell your Personal Information
5. Our Information Sharing Practices
We may share Personal Information with:
- Licensed healthcare providers
- Licensed pharmacies (including our pharmacy partner, ChemistryRx)
- Payment processors
- Analytics and marketing partners
- Law enforcement or regulators as required by law
- We do not sell your Personal Information
5.1 Mobile and SMS Information
No mobile information, SMS opt-in, or consent data will be shared with, sold, or rented to third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the information-sharing described above; this information is not shared with any third parties.
We may share the mobile number you provide only with service providers that help us operate our text messaging program (for example, our messaging platform and the mobile carriers), solely to deliver the messages you requested and under obligations of confidentiality. These providers are not permitted to use your information for their own marketing purposes.
6. Your Choices
You may opt out of marketing communications by following unsubscribe instructions in emails or contacting support@standardmeds.com.
If you have opted in to receive text messages, you can opt out at any time by replying STOP to any message from us; reply HELP for help. Message and data rates may apply, and message frequency varies. See our SMS / Text Messaging section below and our Terms of Use (https://www.standardmeds.com/terms) for the full messaging program terms.
You may also request deletion of your account, subject to applicable legal retention requirements.
7. Accessing and Updating Your Personal Information
You may review or update your Personal Information in your account settings or by contacting support@standardmeds.com.
8. Safety and Information Security Measures
We use administrative, technical, and physical safeguards to protect your information, including SSL encryption for transmitted data. No method of transmission is 100% secure.
9. Notice to Users Outside the United States
Standard Meds is based in the United States. By using the Platform, you consent to your information being transferred and processed in the United States.
10. GDPR Rights
If you are located in the EEA, you may have rights under the GDPR, including access, correction, deletion, and data portability.
Requests may be sent to support@standardmeds.com.
11. California Shine the Light Law
California residents may request details about information shared with third parties for direct marketing by emailing support@standardmeds.com.
12. California Minors
We do not knowingly collect information from individuals under 18.
13. SMS / Text Messaging and Mobile Information
If you provide your mobile phone number and opt in to our text messaging program, we use that number to send you the messages you requested — for example, marketing and promotional offers, appointment and refill reminders, order and shipping updates, account and treatment follow-up notifications, and customer-care messages. Message frequency varies, and message and data rates may apply.
We collect and retain your mobile number, your opt-in and consent records, and related message activity solely to operate, support, secure, and improve our messaging program and to comply with our legal and recordkeeping obligations.
No mobile information, SMS opt-in, or consent data will be shared with, sold, or rented to third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We share the mobile number you provide only with service providers (such as our messaging platform and the mobile carriers) that deliver messages on our behalf under obligations of confidentiality.
You can opt out of text messages at any time by replying STOP to any message; reply HELP for help, or contact us at support@standardmeds.com or +1 (877) 202-0676. The full terms of our messaging program are described in our Terms of Use (https://www.standardmeds.com/terms).
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised policy will be posted with a new effective date.
15. Contact Information
NTRO Health LLC, doing business as Standard Meds
251 Little Falls Drive
Wilmington, Delaware 19808
Phone: +1 (877) 202-0676.
Email: support@standardmeds.com
Website: https://www.standardmeds.com